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FAQ
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Do your shipping speeds factor in Canada Post Delays?Not always! Our listed speeds include both the time it takes to develop your order and deliver it to you. Delays happen, and we apologize for the inconvenience.
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Do you offer shipping to the U.S?Yes! Our fastest option is Express (delivery as soon as 3 business days) which is available only for certain products and destinations, followed by Standard (delivery as soon as 6 business days), available more widely. These days include the confirmation of your order and the delivery to your doorstep.
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Are your shipping times guaranteed?When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us– we’re here to help.
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Do you offer free shipping?We offer free shipping within Canada on orders of $60 or more before taxes and after any discounts are applied.
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Do I get tracking info? Where can I find it?We use a variety of shipping carriers, including Canada Post, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
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Do you ship to APOs and MPOs?Right now, we don’t, but we’re looking into how we can ship to military addresses.
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My package was supposed to arrive today, but I have not received it yet. What should I do?Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist. sales@icbmclothing.ca
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What if my package is returned to the sender?If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please contact us– we’re here to help.
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My product contains a defect or is damaged, what can be done?Our goal is love at first sight. If you have any questions or concerns with your order, we want to know and we want to help. Contact us! Our experts are available by phone, email and soon to have online live chat.
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Do you have a Privacy Policy?ICBM Clothing Company has set out in its Privacy and Cookie Policy how we collect, use, disclose, store and protect the information that you submit to us through your participation in ICBM Clothing Company Canada. To the extent that ICBM Clothing processes personal data on your behalf through your participation in ICBM Clothing Company Shopping, the terms of the Data Processing Addendum shall apply.
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